SUPPORT
Vesticam Walk Through - What's in the Box?
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How to set up & adjust Vesticam goggles
Vesticam Android & Recording Device
VESTICAM2 IR VIDEO GOGGLES
The image of the patient's eye is out of focus or not central on the screen
Vesticam2’s 5-way adjustment system and flexible nose bridge allow quick and easy fitting for all face shapes and sizes and eye viewing over a 22mm interpupillary range.
To position the eye image on the screen, loosen the camera locking ring, slide the camera unit into a position directly in front of the patient’s eye and tighten the locking ring to hold the camera in place.
Further adjust with the joystick if needed. The joystick moves inside the cylinder, like a ball and socket, to allow adjustment in any direction. Hold the outside of the camera cylinder firmly, and move the joystick side/side, up/down , rotate slightly until the image of the eye is at the centre of your screen.
To focus the eye, move the camera joystick in and out until the image is crisp and clear. Good focus is essential for viewing torsion.
If the joystick is still not properly positioning or focusing the camera, please contact support.
The Silicone Head Band is slipping or has broken
My patient is noticing light when it should be completely dark
Check that the fixation light (button at the end of the joystick) is OFF.
Vesticam2 goggles have been designed for reliable light tightness in any position. If your patient notices any light leakage, try these steps:
- Ensure the goggles are not too loose. They should be secure and firm, but still comfortable, on your patient.
- Ensure that the eye cup is covering the patient’s eye. Adjust the goggles by loosening the locking ring and slide the eye cup to eliminate any gaps. Turn the ring to lock into place.
- If there is still light leak, remove the goggles and check thatthe silicone eye cups are correctly positioned on the goggles. Reposition or replace them if needed.
If the above steps do not make your goggles light tight, please contact support.
Replacing the Silicone Eye Cups
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The Joystick will not stay in place once positioned
Vesticam2 is designed so that the joystick holding the camera can be adjusted in any direction easily AND has enough tension to stay in place during any patient head movements. All units have been tested thoroughly and adjusted to the correct tension.
If you notice that the camera moves within its protective cylinder during vestibular testing, please contact support.
The video library is not opening on the Vesticam App
This can be caused by a “buggy” file that has been inadvertently saved into the \\vesticam\videos folder on the Android device. When the Vesticam App attempts to open the “Video Library”, it gets confused by the “buggy” file and crashes.
Uninstalling and reinstalling the Vesticam App does not resolve this issue.
Steps To Delete Buggy File
- Open the “Files App” contained in the Vesticam Info. folder (bottom left of the Android Home Screen)
- Navigate to \\vesticam\videos folder
- Check the list of files …. You may notice that one file displays differently …. This is the buggy file! … if it’s not obvious, contact support.
- Delete this file
- Test by re-opening the Vesticam App and selecting “Video Library”
If the video library will still not open, please contact support.
The Camera is not connecting
If you select “View from camera” and the camera displays nothing on the screen, or freezes while recording, then your camera is not connecting properly.
To fix or help isolate the cause of the problem:
Restart and try again to confirm there’s an issue
Disconnect the camera, restart the Android Device, PC/Laptop, or Mac, reconnect and try again.
Check the USB Extension Lead
If you are using a USB Extension Lead 2.0m, disconnect it and reconnect the Vesticam Camera directly to the Recording device (Android Device, PC/Laptop, or Mac). If the camera works, the USB extension lead may be faulty. Contact us for a replacement.
Check the USB OTG Adapter
If you are using a USB OTG Adapter, disconnect it and replace it with a Spare/Backup Adapter (supplied with all units). Reconnect the Vesticam Camera to the Recorder (Android Device, PC/Laptop, or Mac). If the camera works, the USB OTG Adapter may need replacement. Contact us for a replacement.
Check the Vesticam Camera has power
Confirm the camera has power by checking that the internal green fixation light works. You can also hover the camera over the Android screen and notice from the reflection whether the IR LED lights x 7 are glowing and working. If the Vesticam Camera LED lights or fixation light are not working, contact Vesticam Support.
The Camera Intermittently disconects
Check the connections
A loose or worn connection can cause the Vesticam Camera to cut out. Check the connections by gently wiggling the lead near the plugs. If the Vesticam Camera cuts out due to poor connections, contact Vesticam Support.
How to view or check Vesticam cameras with MS Windows Camera App
Macbook Connection Tip
Vesticam cameras are not displaying in OBS Studio software
PAUSE not working in OBS Studio software
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The Camera intermittently disconnects when using OBS
Check the connections
A loose or worn connection can cause the Vesticam Camera to cut out. Check the connections by gently wiggling the lead near the plugs. If the Vesticam Camera cuts out due to poor connections, contact Vesticam Support.
My Vesticam Unit Needs Repair
VESTICAM1 RESOURCES
Quick Start PDF
Users Manual
Vesticam1 support
For software and device support please see “Android Device” and “Laptop (Microsoft or Mac)” above.
Need support with your Vesticam1 IR video goggles? Please contact support@vesticam.com
We’ll work with you to get your IR video goggles working well again as quickly as possible.
Upgrade your Vesticam1
As an existing Australian Vesticam user, you can exchange and upgrade your Vesticam1 to a new Vesticam2 unit with a 50% discount!
Vesticam2 has received excellent feedback from clinicians. It has the same simple focus mechanism, flexibility and portability as the original, but is more robust, easier to adjust, and offers a better light-tight fit.
This offer includes replacement parts using approved Vesticam components, to ensure ongoing compatibility and support.
Vesticam2 works seamlessly with your existing android phone or software, making the switch quick and easy. An upgrade applies to goggles hardware only and excludes the android viewing device, which can be purchased separately if you wish.
Vesticam2 comes with a 2-year warranty and the option to extend warranty after that, while Vesticam1 units are no longer under warranty.
If you have any questions or would like an online demonstration, please contact info@vesticam.com